Refund policy

SALE ITEMS ARE FINAL

Refunds are only available for items that are not on sale. All sale items are final and non-refundable.

SIZING ISSUES

We do not offer refunds or exchanges for incorrect sizing.

Sizing details, model specs, and fit guides are provided on each product page to help you choose the correct size.

DAMAGED ITEMS

If your item arrives damaged, we're happy to issue a refund or exchange.

Please email us photos of the damage along with your order number within 24 hours of receiving your order. 

RETURN PERIOD

You may return your item within 14 days of receiving it.

Returns received after this period will not be accepted.

RETURN CONDITIONS

To be eligible for a return:

• Hair must be unworn, unwashed, uncut, uncolored, and unaltered in any way.
• Lace must not be cut, bleached, tinted, or customized.
• Bundles must remain wrapped and secured in their original condition.
• All original tags, labels, and packaging must be intact.
• Items must be returned in new, unused, and resalable condition.
• Original shipping fees are non-refundable.
• Products that do not meet these return conditions will be rejected and will not qualify for a refund or exchange.

For hygiene and quality-control purposes, any hair that has been installed, worn, washed, altered, or customized cannot be returned.

RETURN SHIPPING COST

Return shipping costs are the responsibility of the customer and vary by location and courier.